Refund policy
RETURNS & REFUNDS POLICY
Last Updated: 07/25/2026
RETURN AUTHORIZATION
To initiate a return, you must request return authorization before sending any item back.
You can start a return request through your customer account:
https://shopify.com/100575674699/account
You may also contact us by email at: support@tinybits.store
Returns sent without prior authorization or prior notice may not be accepted or may experience processing delays, unless otherwise required by applicable law.
RETURN WINDOWS
United States, United Kingdom & International Orders
We offer a 60-day return window for all orders worldwide.
The return period begins on the date the order is marked as delivered by the carrier's tracking system.
Nothing in this policy limits any mandatory consumer rights that may apply in your country of residence, including statutory cancellation rights for consumers in the United Kingdom.
European Union Consumers
In addition to our 60-day return window, a legal 14-day right of withdrawal applies to customers residing in the European Union.
This 14-day withdrawal period begins on the day you, or a person designated by you, receive the order.
If your order is delivered in multiple shipments or separate items, the 14-day period begins on the day you receive the last item in your order.
EU customers may exercise this right without giving a reason, provided the product meets the return eligibility conditions stated in this policy.
To exercise your right of withdrawal, you must contact us within 14 days of receiving your order, or within 14 days of receiving the last item if your order was delivered separately.
You can exercise your right of withdrawal through one of the following methods:
- Through your customer account: https://shopify.com/100575674699/account
- By email: support@tinybits.store
After notifying us of your withdrawal request, the item must be returned within 14 days.
IMPORTANT NOTICE ABOUT BABY & HYGIENE-SENSITIVE PRODUCTS
For hygiene, health, and safety reasons, products intended for infant feeding or personal care are subject to strict return conditions.
Products that are sealed and not suitable for return due to health protection or hygiene reasons cannot be returned once they have been opened, unsealed, used, assembled, tested, or placed in contact with a baby.
This includes, but is not limited to, products that may come into contact with a baby's mouth, body, milk, formula, feeding accessories, or personal care use.
This policy exists because used baby products cannot be resold or redistributed under safe and hygienic conditions, and doing so could pose a risk to other infants.
RETURN ELIGIBILITY
To be eligible for a return, all of the following conditions must be met:
- The item must be unused, unopened, and untampered with
- The item must be in its original, sealed packaging
- All original accessories and components must be included
- Proof of purchase is required
Items showing any signs of use, missing parts, altered packaging, broken hygiene seals, or damage caused by improper handling will not be accepted.
NON-RETURNABLE ITEMS
The following items are non-returnable:
- Products that have been opened, unsealed, used, assembled, or tested
- Items that have been in contact with a baby's mouth, body, milk, formula, feeding accessories, or personal care use
- Items damaged due to misuse or failure to follow instructions
- Items returned without original packaging or accessories
- Items with broken, removed, or altered hygiene seals
- Gift cards, if applicable
- Shipping Protection, Package Protection, delivery insurance, or similar optional delivery protection fees once the order has been processed or shipped, unless otherwise required by applicable law
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives visibly damaged, defective, or incorrect, you should contact us within 48 hours of delivery, providing clear photo or video evidence, so we can review the issue as quickly as possible.
This 48-hour notice period does not limit any mandatory legal rights you may have under applicable consumer protection laws.
If we request additional supporting evidence (such as photos or video) at any stage of a return, claim, or warranty review, it must be provided within 5 days of our request. If the requested evidence is not received within this period, the case may be closed.
Items that show signs of prior use, misuse, or improper handling may not qualify for a refund or replacement.
Approved claims may result in a replacement or refund, at our discretion, where permitted by applicable law.
WARRANTY — MANUFACTURING DEFECTS ONLY
All TinyBits products are covered by a 60-day limited commercial warranty from the date of delivery.
This commercial warranty covers manufacturing defects only and does not cover:
- Normal wear and tear
- Damage caused by misuse or failure to follow instructions
- Damage caused by unauthorized modifications
Verified warranty claims may result in a replacement or refund, at our discretion, where permitted by applicable law.
For customers residing in the European Union, this commercial warranty does not limit, replace, or exclude any mandatory legal rights you may have under applicable EU consumer protection laws, including legal guarantee rights for defective or non-conforming goods.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer when a return is requested due to a change of mind, ordering error, or no longer wanting the product.
For EU customers exercising the legal 14-day right of withdrawal, the customer is responsible for the direct cost of returning the item, unless the item is verified as defective, damaged in transit, or incorrect.
TinyBits will cover return or replacement shipping costs only in cases of verified manufacturing defects, items damaged in transit, or incorrect items sent by us.
Original shipping fees are non-refundable, except where required by applicable consumer law.
For EU withdrawal returns, the standard original delivery cost will be refunded where required by law.
If standard delivery was free, no standard shipping amount will be refunded because no standard delivery fee was paid.
Any additional costs paid for express shipping, premium shipping, upgraded delivery options, optional delivery add-ons, Shipping Protection, Package Protection, delivery insurance, or similar services are non-refundable unless required by applicable law.
SHIPPING PROTECTION / PACKAGE PROTECTION
If you purchase optional Shipping Protection, Package Protection, delivery insurance, or any similar delivery protection service at checkout, this fee is non-refundable once the order has been processed or shipped.
Shipping Protection is an optional service that helps cover eligible delivery issues, such as loss, theft, or damage in transit, according to the terms displayed at checkout.
Because this service begins once the order is processed for shipment, it is not refundable when a return is requested due to change of mind, ordering error, or no longer wanting the product.
For EU customers exercising the legal 14-day right of withdrawal, any refund will include the product price and any standard delivery cost required by law.
Optional add-ons, upgraded delivery services, express shipping, premium shipping options, Shipping Protection, Package Protection, delivery insurance, or similar delivery protection fees are non-refundable once the order has been processed or shipped, unless required by applicable law.
REFUNDS
Approved refunds will be issued to the original payment method.
For EU customers exercising the legal right of withdrawal, refunds will be processed within 14 days from the date we are informed of your decision to withdraw.
However, we may withhold the refund until we have received the returned goods or until you provide proof that the goods have been returned, whichever occurs first.
Refunds may be refused or reduced if the returned item has been opened, unsealed, used, damaged, handled beyond what is necessary to inspect it, or returned in a condition that makes it unsuitable for resale for hygiene or safety reasons.
Shipping Protection, Package Protection, delivery insurance, premium shipping, express shipping, upgraded delivery options, and optional delivery add-ons are non-refundable once the order has been processed or shipped, unless required by applicable law.
EXCHANGES
We do not offer exchanges.
Approved returns will be refunded in accordance with this policy.
REVIEW & RESPONSE TIME
All return requests are reviewed manually.
Our support team typically responds within 12–72 hours.
Providing complete and accurate information helps us process your request faster.
CHARGEBACKS & DISPUTES
If you experience any issue with your order, please contact us first so we can assist you.
Chargebacks or payment disputes initiated without prior contact may be reviewed and formally challenged, where appropriate, using order records, tracking data, communication history, delivery confirmation, checkout records, and this policy.
CONTACT
Email: support@tinybits.store