Shipping policy

SHIPPING POLICY

Last Updated: 05/23/2026

This Shipping Policy applies to all orders placed on the TinyBits website (“we,” “us,” “our”). By placing an order, you agree to the terms outlined below.

1) Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation, excluding weekends and holidays.

Processing includes order verification, quality checks, packaging, and dispatch to the carrier.

Please note:

  • Processing time is separate from shipping/transit time.
  • During periods of high order volume, operational adjustments, carrier limitations, or other extraordinary circumstances, processing times may be extended.
  • Such delays are temporary and may be outside of our direct control.

2) Shipping / Transit Time

Once your order is processed and handed over to the carrier, delivery typically takes 3–12 business days, depending on destination, route availability, and carrier performance.

Please note:

  • All delivery timeframes are estimates only and are not guaranteed.
  • Delivery times may vary depending on the destination and the carrier’s operational conditions.
  • In exceptional situations, including high demand, carrier disruptions, logistical constraints, customs inspections, or regional delivery limitations, shipments may experience additional delays.
  • Shipping delays do not constitute automatic grounds for cancellation, refund, or chargeback once an order has been processed and shipped.

3) Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–120 hours for tracking updates to appear after dispatch.

In some cases, tracking may not update for several days while the package is moving between transit facilities, being transferred between carriers, or awaiting scan updates from the logistics network.

Tracking information provided by the carrier serves as proof of shipment status and delivery status.

4) Shipping Delays

TinyBits is not responsible for shipping delays caused by events outside our control, including but not limited to:

  • Carrier delays or service disruptions
  • Logistical or operational constraints
  • Weather events
  • Customs inspections or clearance delays
  • Local delivery limitations
  • High shipping volume
  • Incorrect or incomplete shipping addresses provided at checkout
  • Failed delivery attempts
  • Lack of response from the customer when delivery information is required

Shipping delays caused by the carrier or logistics network do not automatically qualify an order for refund, replacement, or cancellation after the order has been processed and shipped.

5) Address Accuracy

You are responsible for providing a complete, correct, and up-to-date shipping address at checkout.

Your shipping address should include all required details, such as:

  • Full name
  • Street address
  • Apartment, unit, floor, or building number when applicable
  • City
  • State/province
  • ZIP/postal code
  • Country
  • Valid phone number when required by the carrier

TinyBits is not responsible for orders that are delayed, returned, lost, or not delivered due to incorrect, incomplete, misspelled, or outdated shipping information provided by the customer.

6) Failed Delivery & Returned Packages

If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempt, customer absence, refused package, lack of response, or any issue not caused by TinyBits, the package may be returned to a logistics facility or carrier warehouse.

In these cases, TinyBits may assist the customer in requesting a redelivery or reshipment, provided that the package is still available and the logistics provider allows it.

Reshipment is not guaranteed and depends on the carrier, package status, route availability, and logistics provider’s conditions.

7) Reshipment Fees

When a package is returned, undeliverable, or cannot be delivered for reasons not caused by TinyBits, the customer is responsible for covering any costs associated with reshipment.

These costs may include, but are not limited to:

  • Carrier reshipment fee
  • New shipping label
  • Additional logistics handling
  • Processing or warehouse handling fees

The exact reshipment fee will be communicated to the customer before a new shipment is requested.

The reshipment fee does not represent the purchase of a new product. It covers the logistics cost required to resend an order that could not be delivered due to reasons outside TinyBits’ control.

A reshipment will only be processed after the customer confirms the full delivery details and pays the applicable reshipment fee.

8) Deadline to Confirm Reshipment Details

If a package is returned or held by the logistics provider and additional information is required from the customer, the customer must respond within the timeframe provided by TinyBits.

If the customer does not confirm the required delivery information or does not pay the reshipment fee within the stated deadline, the package may be disposed of, destroyed, returned permanently, or marked as unclaimed by the logistics provider.

If this happens, TinyBits cannot guarantee a new shipment, replacement, or refund.

Orders that remain unresolved due to lack of customer response may be considered unclaimed.

9) Unclaimed Packages

Packages that cannot be delivered and remain unclaimed due to lack of customer response, incomplete delivery information, failed delivery attempts, or unpaid reshipment fees may be considered abandoned once the logistics provider’s deadline has expired.

TinyBits is not responsible for packages that are disposed of, destroyed, or marked as unclaimed by the logistics provider due to lack of customer response within the required timeframe.

Unclaimed packages are not eligible for a free replacement, free reshipment, or automatic refund.

10) Lost, Stolen, or “Delivered” but Not Received Packages

If tracking shows your package as Delivered but you have not received it, please:

  • Check with household members, neighbors, or building management.
  • Check your mailbox, porch, front desk, parcel locker, or delivery area.
  • Contact your local carrier office.
  • Contact us at contact.tiny.bits@use.startmail.com within 48 hours of the delivery scan or as soon as possible.

Once delivery is confirmed by the carrier, responsibility for the package transfers to the customer.

TinyBits is not responsible for lost or stolen packages after delivery is confirmed by the carrier. However, we may provide reasonable assistance in initiating a carrier investigation when applicable.

Replacement or refund requests for packages marked as delivered are reviewed case by case and are not guaranteed.

11) International Shipping, Duties & Taxes

For orders shipped outside the United States, shipments may be subject to import duties, taxes, customs inspections, or customs fees imposed by the destination country.

These charges and processes are controlled by the destination country and/or local authorities, not TinyBits.

Any applicable duties, taxes, or customs fees are the customer’s responsibility.

Customs delays do not constitute automatic grounds for cancellation, refund, or chargeback once the order has been processed and shipped.

12) Areas With Delivery Limitations

Some destinations may experience temporary or ongoing delivery limitations, extended transit times, limited tracking updates, or reduced carrier reliability.

In these cases, TinyBits may contact the customer before processing the order to explain the situation and offer available options, such as waiting, proceeding with the shipment, or cancelling the order before dispatch.

If the customer chooses to proceed with shipment to an area affected by delivery limitations, the customer understands and accepts that:

  • Delivery may take longer than usual.
  • Tracking updates may be limited or delayed.
  • Delivery timeframes cannot be guaranteed.
  • Carrier performance may be outside TinyBits’ control.

13) Shipping Fees

Shipping fees, when applicable, are displayed at checkout before payment is completed.

Shipping fees are non-refundable, except where required by applicable law or expressly approved by TinyBits in a specific case.

14) Contact

If you have any questions about shipping, please contact us at:

📧 contact.tiny.bits@use.startmail.com